The story
Somewhere right now, a patient is referred to a hospital, and the hospital has no idea they are coming.
The clinic wrote a note on paper. The lab results are on another phone. The pharmacy across town cannot see the prescription. The patient carries the whole story in their head, and tells it again at every door.
PolyHealth changes that. A facility signs up and is running the same day: departments, staff, patients, and the modules it needs. Then the part no one else does, it joins a network. A referral becomes a message that carries the records with it. A prescription reaches the pharmacy electronically. A lab order goes to the lab and the result comes back to the right chart. One master patient index means one patient, one story, across every facility that touches them.
The connected network
One ecosystem, 29 facility types.
PolyHealth is not a single-hospital EMR. It is a health-information-exchange that links every kind of facility, so each one keeps its own records and still shares what the patient needs shared: e-referrals, e-prescriptions, e-lab-orders, consent, and a master patient index.
| Tier | Facility types | What the network does for them |
|---|---|---|
| Acute & referral | Referral and regional hospitals, district hospitals, clinics, health centres | Receive and send referrals with full records; one patient identity across sites |
| Diagnostics | Laboratories, imaging, blood bank | E-lab-orders in, results back to the right chart; shared specimen and supply tracking |
| Medicines | Pharmacies, dispensaries | E-prescriptions arrive electronically; stock and dispensing tied to the patient record |
| Specialty | Dental, dialysis, oncology, HIV and TB clinics, maternity | Specialty workflows on the same network, referrals both ways |
| Community & transport | Community health workers, ambulance services | Field encounters and transfers tied to the same record |
| Finance & supply | Health insurance and HMOs, medical-equipment vendors | Claims and coverage, plus an in-network equipment and supply channel |
| Training & One Health | Nursing and midwifery schools, veterinary practices | Training facilities and One Health sites in the same connected system |
The AI
Thirteen agents, each named, each in their lane.
PolyHealth does not bolt one chatbot onto a chart. It runs a team of role-scoped agents grounded in a knowledge base of around 80 entries, so each one answers from real policy, not guesswork.
Guide & training
Sidonie is the platform guide and walks new facilities through onboarding. Delphine runs training and certification for staff.
Clinical & diagnostics
Anye is the clinical advisor, Lum the lab assistant, Aza the pharmacy assistant, and Asat handles triage and the emergency department.
Operations & assurance
Ngum works revenue and billing, Achu is the country-rules expert, Diamond covers equipment, and Atabs is the data guardian running quietly in the background.
Patients & WhatsApp
Nsoh is the patient companion in the app. Fru is the WhatsApp patient bot for booking and questions, and Ngoh is the WhatsApp B2B medical-equipment-sales bot, both with multi-language greetings.
Specialty & public health
The modules a generic pitch leaves out.
Equipment & cold chain
A 19-page equipment and asset module: maintenance schedules, a risk class on every device, and cold-chain temperature logs so vaccines and reagents stay safe and auditable.
Blood bank & mortuary
Blood bank stock, typing, and issue, plus a mortuary register, the parts of a real hospital most software pretends do not exist.
Maternity & NICU
Maternity and newborn intensive care workflows for the moments that matter most, on the same connected record.
Infection control & surveillance
Infection control plus DHIS2 disease surveillance, so an outbreak signal reaches the regulator the way the rules require.
Clinical decision support
The system does the math while the clinician decides, with guidance grounded in WHO SMART Guidelines.
Alerts that fire on the data
Abnormal vitals trigger an alert the instant they are recorded, so the safety net is automatic, not a memory test.
Running the facility
The whole operation, in one place.
HR & payroll
Staff records, scheduling, and payroll with country-specific tax and labour rules, plus attendance enforced by geofence, selfie, and WiFi so the timesheet reflects who was really there.
Finance
Billing, invoicing, claims, and revenue tracking, with a country-aware chart of accounts.
Supply & pharmacy
Inventory, dispensing, reorder points, and stock tied to the patient record, connected across the network for in-network supply.
Labs
Order entry, specimen tracking, and results that flow straight back to the right chart, from inside the facility or from a network lab.
Public health & the regulator
Reporting that meets the rules, automatically.
PolyHealth speaks the regulator's language. Disease surveillance feeds DHIS2 and integrated disease surveillance and response (IDSR), infection-control data is captured at the point of care, and the platform aligns with WHO digital-health standards (ICD-11 for coding, FHIR for exchange, DHIS2 for reporting, and SMART Guidelines for clinical logic). The reporting a ministry demands stops being a fire drill and becomes a button.
Payments
The way the market actually pays.
Cards
Stripe for card payments, for facilities and patients who pay that way.
Mobile money
NotchPay for MTN MoMo and Orange Money in Cameroon, the rail most patients really use.
Pan-African
Flutterwave for Nigeria, Kenya, and Ghana, so the same checkout works across borders.
Built right
Yours, everywhere, and private.
- 35 languages, 54-country localization, with country-specific compliance, so the rules fit the place.
- Aligned with WHO digital-health standards: ICD-11, FHIR, DHIS2, and SMART Guidelines.
- Offline-first PWA, installs like an app and keeps core flows working without signal, syncing on reconnect.
- Private by design, database-enforced row-level security plus MFA and TOTP, so every facility and role sees only what it should.
- Multi-tenant white-label, per-tenant branding, custom domain, enabled modules, and subscription tiers, with an in-app QA tester and an automation engine (cron and event triggers).
- Branded printables, every report, certificate, and receipt downloads and prints with the facility's logo and name.
Get started.
See it live, then white-label your facility and connect it to the network.