The opportunity
Every local government answers requests, and most do it badly.
Thousands of US counties and tens of thousands of municipalities take requests from the public daily and are judged on how they answer. The 311 tools that exist are expensive, English-only, and rarely close the loop. None reason about a request, speak the resident's language, or show leadership what is breaking and where. The opening is the modern, AI-native, transparent layer, and it is wide open.
The wedge
We win on closure, transparency, and AI that acts.
Anyone can take a request; what erodes trust is the silence after. CivicLoop owns the loop: the resident hears back at every step in their language, the AI shows its reasoning so a public agency can stand behind every decision, and a no-account public portal puts the County's own performance on display. That trinity, closed-loop comms, explainable AI, and radical transparency, is built AI-native from the intake in, and no legacy 311 vendor can retrofit it quickly.
Why it wins
The moat.
AI that does the work, and acts
Ten features, not decoration: intake, routing, SLA-breach prediction, sentiment/escalation, duplicate detection, trend detection, a governable Autopilot that assigns end to end, a 7-day demand forecast, a self-healing escalator that catches breaches before they happen, and the Loop channel persona. Each shows its work and is overridable, the only kind of AI government can deploy.
Transparency as a feature
A no-account public portal and council-district pages publish filed/resolved/median-resolution/SLA-on-time/NPS and a by-district map, plus a public spending view. Transparency is the product, not a report, and it is exactly what wins political buy-in.
Anti-lock-in by design
Open311 / GeoReport v2 in both directions means no vendor trap, the data is the County's. That is what wins careful procurement and IT departments.
TaTech engine
A shared multi-tenant platform, database-enforced security, observability, and AI plumbing across a portfolio, so each new jurisdiction, department, and feature ships fast and cheap.
Traction
Live, and built for procurement.
- Live at civicloop.us with all four surfaces: resident reporting + tracking, an agent/department console, a director dashboard, and a platform tier, plus the public transparency portal.
- All ten AI features are in production, including Autopilot, the 7-day forecast, and the self-heal cron, each with its reasoning shown.
- Built for a real Prince George's County pitch, with a bilingual voiced walkthrough recorded.
- 53+ end-to-end tests green and a 20/20 production smoke; Open311 both directions for drop-in fit.
Business model
Recurring software, priced to the jurisdiction.
Subscription
Per-jurisdiction plans by population and agent seats. Predictable, and it expands as more departments come onto the platform.
AI & automation
Autopilot, forecasting, self-heal, and the AI co-pilot as the tier that turns headcount pressure into throughput, the upsell that compounds.
Transparency & ecosystem
Public portals, cross-jurisdiction benchmarking, equity and forecast insights, and integrations layered on the same base.
The ask
Let's talk.
We are raising to convert the first jurisdiction pitches into paid deployments, deepen the AI and forecasting layer, and expand county by county. If you back founder-led, AI-native software entering a large, underserved public-sector market with a transparency-and-anti-lock-in story procurement loves, we should talk.