CivicLoop
Government & Civic Services
Every request seen. Every loop closed.
CivicLoop changes the shape of local government. A request stops being a phone call and becomes a living record that routes itself, reports its own status in plain language, and lets leadership manage the system instead of the queue. It started as 311 and has grown into a County operating system on one platform: public works (DPWT), permits and inspections (DPIE), parks, procurement and economic development, redevelopment, safety, and schools. Ten AI features do real work and show it (intake, routing, SLA-breach prediction, sentiment, duplicate detection, trend detection, a governable Autopilot, a 7-day demand forecast, a self-healing escalator, and the Loop channel persona), and a no-account public portal puts the county's own performance on display.
Visit civicloop.usThe 90-second story
A quick look at CivicLoop in motion. Switch the language with the toggle.
See it in action
Not a slideshow. A real, end-to-end walkthrough of CivicLoop recorded live on the production system, following a real journey through every role and workflow, narrated start to finish. Use the language toggle to switch the narration.
The problem
A resident reports a pothole, a broken streetlight, a missed collection - and then nothing. No confirmation, no status, no closure. The request vanishes into a black hole, trust erodes, and the same complaint gets filed five more times. Meanwhile leadership has no real picture of what is breaking, where, or how fast it is being fixed - and the legacy 311 tools that exist are expensive, English-only, and never close the loop.
How it works
Report in seconds, any way
Web, voice, text, SMS, WhatsApp, email, or one photo that the AI reads to fill category, address, and severity from a single shot. In English or Spanish, with a map pin, no account, no app download.
AI does the work, in public
It classifies, routes, predicts SLA risk, catches duplicates, flags safety, forecasts demand, and a governable Autopilot can assign a request to the lightest-loaded agent - each decision carrying a plain-language rationale an agent can override.
The resident stays in the loop
SMS and email updates in their own language at every step, from "received" to "a crew is assigned" to "resolved", a two-way thread so they can reply, and a follow-up visit booked straight to their calendar.
The whole county, on one platform
Not just 311: public works, permits and inspections, parks, procurement and economic development, redevelopment, safety, and schools, with a director dashboard and a no-account public transparency portal publishing filed, resolved, SLA-on-time, and NPS by council district.
What it does
- A County operating system: 311 plus public works (DPWT), permits and inspections (DPIE), parks, procurement, economic development, redevelopment, safety, and schools on one platform
- Multi-channel intake: web, voice, text, SMS, WhatsApp, email, or one photo that fills category, address, and severity (EN + ES)
- Ten explainable AI features: intake, routing, SLA-breach prediction, sentiment, duplicate detection, trend detection, a governable Autopilot, a 7-day demand forecast, a self-healing escalator, and the Loop channel persona
- Closed-loop resident comms (SMS/email both directions) plus Slack-grade department channels with mentions, search, and slash commands
- No-account public transparency portal and council-district pages: filed, resolved, median resolution, SLA on-time, NPS, by-district map, and a public spending view
- Open311 / GeoReport v2 in both directions (anti-lock-in), MFA, audit log, offline support, and a production smoke suite
Who it is for
County and municipal government - 311 operations, public works, permits, parks, procurement, safety, and schools - any jurisdiction that takes requests from the public and is judged on how it answers them. Built for a real Prince George's County pitch.
See CivicLoop for yourself
Visit the live platform, or talk to us about a pilot.