CivicLoop
Government & Civic Services
Every request seen. Every loop closed.
CivicLoop is a 311 and community-relations platform built for local government. Residents file in seconds - voice or text in EN + ES, or just snap one photo that fills the category and the address from a single shot. The AI routes, classifies sentiment, predicts SLA risk, and shows its work in plain language. The resident hears back at every step until the loop closes. Leadership watches the whole jurisdiction on a live heat map with AI insights.
Visit civicloop.usThe 90-second story
A quick look at CivicLoop in motion. Switch the language with the toggle.
See it in action
Not a slideshow. A real, end-to-end walkthrough of CivicLoop recorded live on the production system, following a real journey through every role and workflow, narrated start to finish. Use the language toggle to switch the narration.
The problem
A resident reports a pothole, a broken streetlight, a missed collection - and then nothing. No confirmation, no status, no closure. The request vanishes into a black hole, trust erodes, and the same complaint gets filed five more times. Meanwhile leadership has no real picture of what is breaking, where, or how fast it is being fixed.
How it works
Report in seconds, any way
Voice, text, or one photo - the AI reads the street sign and the pothole in the same shot and fills the form. No account, no app download.
AI routes and reasons in public
It classifies, routes, predicts SLA risk, catches duplicates, flags safety risks - and writes a one-sentence rationale a human can read for every decision.
The resident stays in the loop
SMS and email updates in their own language at every step, from "received" to "a crew is assigned" to "resolved" - and a two-way thread so they can reply.
Leadership sees everything live
A live PG County heat map plus AI-detected trends, predicted SLA breaches, and sentiment escalations - the running-around made visible.
What it does
- One-photo intake: AI fills category, address, severity from a single shot
- Voice intake in EN + ES with playback confirmation
- 6 AI components: routing, duplicate detection, sentiment, breach prediction, trend detection, plus an in-workspace AI co-pilot for agents
- Live county heat map with click-through to the agent workspace
- Open311 / GeoReport v2 in both directions - anti-lock-in by design
- 53+ end-to-end tests green; production smoke 20/20
Who it is for
City and county 311 operations, public works departments, and community-relations offices - any local government that takes requests from the public and is judged on how it answers them.
See CivicLoop for yourself
Visit the live platform, or talk to us about a pilot.