CivicPulse
In developmentGovernment & Civic Services
Every resident request, seen and solved. No black holes.
CivicPulse is a 311 and community-relations platform built for local government. Residents report an issue in seconds, AI routes and tracks it, and the resident stays informed in their own language until it is resolved - while leadership watches the whole jurisdiction on a live dashboard.
Coming in 2026 - get in touch for a previewThe problem
A resident reports a pothole, a broken streetlight, a missed collection - and then nothing. No confirmation, no status, no closure. The request vanishes into a black hole, trust erodes, and the same complaint gets filed five more times. Meanwhile leadership has no real picture of what is breaking, where, or how fast it is being fixed.
How it works
Report in seconds, any way
Voice, text, or a photo with a map pin. No account, no app download - the channel meets the resident where they are.
AI routes it instantly
It classifies the issue, sends it to the right department, flags duplicates, and predicts which requests are about to breach their deadline.
The resident stays in the loop
Automatic updates in their own language at every step, from "received" to "a crew is assigned" to "resolved."
Leadership sees everything
A live dashboard with trends, SLA health, and a map of what is happening across the jurisdiction - the running-around made visible.
What it does
- Voice, text, and photo intake in many languages
- AI routing, duplicate detection, and breach prediction
- Real-time leadership dashboard with trend detection
- Open311 / GeoReport v2 compatible, accessibility-conformant
Who it is for
City and county 311 operations, public works departments, and community-relations offices - any local government that takes requests from the public and is judged on how it answers them.
Want an early look at CivicPulse?
Tell us about your organization and we will set up a preview.